Customer Support

Cannot find what you are looking for?

E-mail us detailing your issue.

Please include the Serial Number of  your product, this will help us to speed up the support process.

You find the serial number on the Name Plate.

The Serial number can have one of the following structures:

• 5 or 6 digits followed by slash '/' and then additional 2 digits. Example: xxxxxx/x.x
• The letter 'A', followed by 6 digits, slash and then additional 2 digits. Example: Axxxxxx/x.x
• 3 digits, followed by the letters 'PS' and then additional 5 digits. Example: xxxPSxxxxx 

Americas (North and South): support@itwgse.us

Rest of World: support@itwgse.com